Lifecycle messaging
Automations
28 lifecycle triggers that re-engage members before they churn.
How it works
- 01 There are 28 trigger types covering trial (booked, reminder, follow-up, no-show), engagement (absent re-engagement, streak milestone), belt (promotion eligible and awarded), billing (payment failed, expiring, cancelled, winback), class (cancelled, added), injury, and manager digests.
- 02 Most are active by default on a new gym; a few (for example the SMS welcome) ship off because they cost SMS, and are opt-in.
- 03 Each automation is independently toggleable per gym, with its own editable subject and body template.
- 04 Templates substitute variables such as {student_name} and {gym_name} at send time.
- 05 A dispatcher routes each automation through email, in-app, and/or SMS, with per-user rate limiting.
Who it is for
- Professor: turns automations on or off and edits every template.
- Student: receives timely, relevant nudges instead of nothing.
The problem it solves
Members leave quietly. Without automated outreach, you find out after they are already gone.