Injury reports
Members report an injury. You approve it, billing pauses, and restarts on its own.
Why it matters. Injured members either keep paying and resent it, or quit. Pausing billing by hand is easy to get wrong.
How it works
- The member reports the injury type, body part and dates, and can attach a document (PDF or photo, up to 5 MB). Freezes longer than 28 days need a medical document.
- When you approve it, their membership pauses in your Stripe account and they aren't charged during the freeze.
- When the freeze ends, billing starts again automatically and the member is told.
- You see every report, newest requests first, with the member, injury, dates and who approved it.
- Members and managers are notified when a report is sent, approved, declined and when the freeze ends.
Who uses it
- Members. Report an injury and follow their freeze in the app.
- Owner or coach. Approves or declines, and can adjust the freeze dates.
Questions
What if the member doesn't have an active membership?
The injury and freeze are still recorded. There's just no billing to pause.
When does billing start again?
On the freeze end date, automatically, and the member is told. Freezes over 28 days need a supporting document.